Monday, July 30, 2007

The importance of control


At least two perspectives on role of control exist:

  1. Top management expects to control everything, making all decisions, while middle and lower managers implement decisions, and production workers operate only as instructed
  2. Top management does not decide the "right" way to do something, and lower-level staff become involved in decision-making processes.
  3. Some companies use "slopey shoulder syndrome" style management, where people will take credit for when things go right. However when things go wrong they will pass the blame and responsibility to people either below or adjacent in the company structure.

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